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Event starts in:
13

days :

0

: hours :

54

minutes

34

until summit doors open

October 27 & 28, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

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the agenda

Equip yourself with the strategies and leadership insights needed to thrive in the future of Customer Success.

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What's on
Workshop
networking
Customer Success Summit
Exhibition & networking
Workshop room
October 27
October 28
October 27
October 27
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
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09:15
Customer Success Summit
Customer Success: The moat against SaaSpocalypsis
Anton Lisnychyi, Global Head of Customer Success, Numerix
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09:45
Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
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10:15
Customer Success Summit
Aligning customer success with the Go-to-Market engine
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10:45
Exhibition & networking
Coffee break
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11:15
Customer Success Summit
Panel | Building CS teams that scale: Talent strategies for the next era
Emma McHugh, Director of Customer Success US, TechWolf
Kimberly Ayala, Director of Customer Success, Akeneo
Stephanie Tropea, Director, Enterprise Customer Success, East & Canada, Box
Marissa Henderson, Director, Strategic Customer Success, Okta
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11:15
Workshop room
When demand spikes: Protecting quality at peak with People + AI
Julie Anderson, VP of Global CX Solutions and Strategy, Foundever
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Workshop
12:00
Customer Success Summit
Stand up, sit down: The CS-leadership lightning debate
Rob Zambito, Customer Success Leader
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12:15
Customer Success Summit
From fear and uncertainty to confidence and opportunity in the age of AI
Frank Murphy, Director, Customer Success, Cisco
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit
From idea to impact: Using AI-powered internal tools to accelerate revenue growth
Jamie Wernet, VP, Customer Success, Forerunner
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14:15
Customer Success Summit
Workshop | Stay relevant or get left behind: Position yourself for the future of customer success
Kimberly Ayala, Director of Customer Success, Akeneo
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Workshop
15:00
Exhibition & networking
Coffee break
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15:30
Customer Success Summit
Success, upgraded: Standing up customer success in an established company
Stewart Stropp, Vice President, Customer Success - OEM Solutions, JD Power
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16:00
Customer Success Summit
Panel | Success starts at the top: The importance of leadership and culture in driving CS
Maya Calabrese, Head of Customer Experience, Supply Wisdom
Sarah Grob, Vice President of Customer Success, Mastercard
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17:00
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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October 28
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit
Internal advocacy: Why backing your CS team to executives will improve CX
Justin Hester, Vice President of Customer Value, Insights, & Industries, Cognite
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09:45
Customer Success Summit
Fireside chat | Frictionless handoffs: Aligning sales & CX for day-1 success
Nicole Lokey, VP, Customer Success, Signal AI
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10:15
Customer Success Summit
The four customer success archetypes
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networking
10:30
Exhibition & networking
Coffee break
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11:15
Customer Success Summit
Panel | Consistency without rigidity: Standardizing Customer Success in a growing organization
Eleanora White, SVP Customer Success & Operations, US, Harri
Dolphy Fernandes, Head of Customer Success R&D / Director of Technology
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12:00
Customer Success Summit
Roundtable discussions: AI in customer success
Raymond Otero, Global VP, Customer Success, Enhesa
Eleni Vorvis, Vice President, Customer Success, CoachEm
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit
From reactive to revenue: Transforming customer success around NRR
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14:15
Customer Success Summit
The churn playbook: Proactive mitigation strategies when customers cut budgets
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14:45
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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Get your ticket

for the summit

Customer Success is evolving faster than ever. Join the people leading that change and discover how to:

- Scale customer impact with smarter strategies, streamlined operations, and AI-powered workflows.

- Drive sustainable growth through proactive retention, expansion, and customer value creation.

- Secure customer success a permanent seat at the executive table by demonstrating strategic business impact.

Boston
October 27 & 28, 2026

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