Customer Success Festival
Turn loyal customers into your biggest advocates.
"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended." Vice President of Customer Success, Abacode Cybersecurity
What is Customer Success Festival?
Whether you’re tackling onboarding, churn mitigation, or renewals, rest assured, you’ll leave the festival rejuvenated and ready to implement your newly acquired insights and tactics.
📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.
💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.
🤝 Build a network of trusted customer success advisors and forge meaningful connections.
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
*Source: Customer Success Salary Survey 2023
Spark new ideas
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
See our star-studded speaker lineup from 2024
See this year's star-studded speaker lineup
Don't take our word for it...
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“I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event.”
Head of Strategic Customer
Success
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“The event was impactful. I can take the learnings back to our teams and say, 'This is something I think we need to invest in in the future.'”
Senior Manager, Customer
Success
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“I was HIGHLY impressed with the last conference. It was amazing to see such a large turnout and that it was well put together.”
Global Strategy Lead, Customer Success
Agenda at a glance
Absorb the knowledge of CS thought leaders who are making waves in the industry and return to the office brimming with new ideas.
Engage, convert, retain - holistically understand your customers to increase retention
Learn how to effectively demonstrate the strategic value of CS to earn exec buy-in
Discover the most effective strategies to master challenging renewal conversations
Uncover the secrets of efficient collaboration: CS operations and team structure
Operationalize customer success with emerging technologies and AI
Create a unified customer journey to improve CX from prospecting to the renewal
Understand which CS metrics you should track to optimize performance
Audience insight
25+
Speakers
150+
Attendees
75%
Senior management
100+
Companies
Meet our partners
2024 festival partners
Supporting partners
Join the conversation
Join Customer Success Collective, a place where CS enthusiasts and experts gather to elevate the function with state-of-the-art resources, world-class events, and stimulating conversation.
Summit series