With over nine years at SmartRecruiters, Brian is an accomplished support leader known for driving operational efficiency and customer satisfaction. He currently serves as Regional Director of Support, where he leads remote support teams, optimizes workflows, and collaborates cross-functionally to enhance service delivery. His tenure includes key achievements such as reducing resolution times, implementing impactful training programs, and scaling support operations to match company growth. Recognized multiple times as a top contributor, Brian brings a strong focus on coaching, team performance, and continuous improvement.