With over 15 years of experience in B2B SaaS Customer Success, Support, and Experience, Péroline specializes in building and scaling high-performing global teams, leveraging AI-driven solutions, and driving operational excellence to elevate customer engagement and retention. Her leadership spans hypergrowth environments, global restructuring, and cutting-edge automation strategies that enhance efficiency and customer satisfaction. Péroline thrives at the intersection of strategy, technology, and customer-centric innovation, ensuring that businesses not only meet but also exceed customer expectations. Her approach is data-driven, collaborative, and results-oriented, with a proven track record of optimizing customer journeys, support operations, and AI-powered automation frameworks. Previously Global Director of Customer Experience at HiBob and Director of Support Operations at JFrog, Péroline is currently an active member of the Customer Success Collective community.