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October 31 & November 01, 2024
Sydney

Agenda

An agenda packed with groundbreaking keynotes, networking roundtables and panel discussions.

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October 31
November 1
October 31
October 31
08:00
Main stage
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Navneeth Thomas, Head of Client Success, Smokeball
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09:15
Main stage
Optimising onboarding to reduce early-stage churn; harnessing the power of AI
Gabrielle Dracopoulos, Head of Customer Success, Intuit
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09:45
Main stage
Embarking on the path of automation: Unlocking scale and growth
Laura Blackie, Head of Client Success, ELMO
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10:15
Main stage
Creating a micro culture for CS teams to thrive
Neetha John, APJ Head of Customer Success, SAP
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10:45
Main stage
Coffee break
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11:15
Main stage
Panel: Leadership in customer success: Scaling and structuring your team for success
Shanthy Thurailingam, Vice President, Customer Success - Global, Deputy
Alex Di Blasio, Manager of Customer Success, APJ, Smartsheet
Kaitlyn Brown, Head of Customer Success, APJ, HiBob
Frances Divall, Director of Customer Success, Referoo
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12:00
Main stage
Fireside chat: Creating customer success leads to your own success
Revathi Venkatraman, RVP, Customer Success, APAC, Slack
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12:30
Main stage
Lunch
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13:30
Main stage
Supercharging your leadership power skills
Susanna Kable, Head of Customer Success, CoachHub
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14:00
Main stage
Pathway to excellence: Building high-performing, dispersed customer success teams
Catherine Ballantyne, Senior Director APJ Customer Success, VMware
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14:30
Main stage
Interactive roundtable discussions
Nihar Vasa, Head of Customer Success APAC, Josef
Neetha John, APJ Head of Customer Success, SAP
Anthony Slater, Director of Customer Success Management, DocuSign
Shanthy Thurailingam, Vice President, Customer Success - Global, Deputy
Kaitlyn Brown, Head of Customer Success, APJ, HiBob
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15:30
Main stage
Coffee break
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16:00
Main stage
Panel: The collaborative edge - How customer success managers can drive business impact
David Schnabl, Head of Customer Success, Aus & NZ, Go1
Ash Wheatley, Customer Success Director, ELMO
Natalie Barrett, Director, Customer Success & Experience - APAC, Dynatrace
Navneeth Thomas, Head of Client Success, Smokeball
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16:45
Main stage
Closing remarks
Navneeth Thomas, Head of Client Success, Smokeball
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17:00
Main stage
Happy hour sponsored by Customer Success Collective
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November 1
08:00
Main stage
Breakfast
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09:00
Main stage
Chairperson opening remarks
Bassam Khoreich, Senior Customer Success Manager, APAC / APJ
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09:15
Main stage
Cultivating success: Showcasing value to enhance customer retention
Anthony Slater, Director of Customer Success Management, DocuSign
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09:45
Main stage
Customer success - The growth engine
Akash Singh, Head of Customer Success, APJ, Software AG
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10:15
Main stage
Panel: Being more human in a digital world
Yadon Moses, Head of Customer Success | APAC, Relativity
Nihar Vasa, Head of Customer Success APAC, Josef
David Chilver, Former Director of Customer Success APJ, Dropbox
Sabina Sobinina, Director, Customer Success, JAPAC, Hubspot
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11:00
Main stage
Coffee break
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11:30
Main stage
How customer value realistation should inform your CS strategy
Lorenzo Serva, Senior Manager, Customer Success APAC, Dynatrace
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12:00
Main stage
Nurturing customer advocates; hyper-personalisation at scale and proving ROI through effective metric tracking
Renee Rooney, Head of Growth, LiteracyPlanet
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12:30
Main stage
Interactive roundtable discussions
Samantha Lupton, Manager, Client Success, Smokeball
Bassam Khoreich, Senior Customer Success Manager, APAC / APJ
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13:00
Main stage
Lunch
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14:15
Main stage
Customer success as a culture
Catherine Ballantyne, Senior Director APJ Customer Success, VMware
Bassam Khoreich, Senior Customer Success Manager, APAC / APJ
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15:00
Main stage
Chairperson closing remarks
Bassam Khoreich, Senior Customer Success Manager, APAC / APJ
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