Alex is a customer success executive with experience building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Alex was Recognized as a 2021 Top 25 Customer Success Influencer and 2020 Top 100 Customer Success Strategist by SuccessHacker. Currently, he's Chief Customer Officer at Nezasa, a travel personalization start-up. His interests include turning red accounts green, mediocre jokes, and delighting customers.