Kristi Faltorusso is a six-time Top 25 Customer Success Influencer, executive advisor, and founder of Kristi Faltorusso Consulting. With over 13 years of experience building and scaling Customer Success organizations in SaaS, she’s held senior leadership roles, including Chief Customer Officer, helping companies drive retention, expansion, and long-term customer value. Kristi works with founders, executives, and CS leaders to design modern Customer Success strategies that align sales, onboarding, adoption, and growth. Known for her candid, practical, and no-BS approach, she blends real-world experience with proven frameworks to help teams move from reactive support to proactive revenue impact. She’s also the creator of The Journey newsletter, host of multiple podcasts, and a sought-after speaker and workshop leader in the global Customer Success community.