After 15 years in customer retention and success, Raluca is focusing on finding the sweet spot between data and intuition. The organization she currently leads is passionate about making enterprise customers successful at every step of their SaaS product adoption journey. Raluca is experienced in bringing a CS model to maturity, as she built multiple customer-centric organizations. Her teams are adaptable, drive measurable customer outcomes and show a tangible impact on retention and growth. Her favorite topic is exploring how to equip Customer Success Managers with the tools that make them successful, as a means to create the best possible customer experience.