SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Get your ticket

Event starts in:
48

days :

11

: hours :

25

minutes

2

until early bird rates end

May 28 & 29, 2026
Postillion Hotel & Convention Centre
9 Paul van Vlissingenstraat
Amsterdam

View

the agenda

Your pass will also give you access to four co-located summits. View their agendas here.

Download brochure

Get early bird tickets now

What's on
May 28
May 29
May 28
May 28
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
See the details
09:15
Main stage
Rewiring change: Leading customer success transformation in an AI-accelerated world
Alex Bourg, Vice President, Customer Success, Cisco
See the details
09:45
Main stage
Why NRR should be your North Star
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
See the details
10:15
Main stage
Bridging the insight gap: Building an AI agent to scale real-time VoC
Ran Levy, Director, Customer Success & Sales, Fiverr
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | The Customer-first org: Unifying KPIs with product, sales and marketing to align outcomes
Galina Schneider, VP, Customer Success, Support & Growth, SplitMetrics
Elvis Bottega, Head of Customer Success, Palo Alto Networks
Madhuri Narayana K, Sr Director, Global Customer Success, Chargebee
Aarzoo Sidhu, Head of Customer Experience, Scarlet
See the details
12:00
Main stage
Interactive Workshop | Strong renewals start with boring numbers (that is a good thing)
Stijn Smet, Head of Customer Success, Whale
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Fireside chat | One team, one revenue engine: Rethinking CS and sales alignment from the top down
Rémi Martin, Sr Director of Customer Success, IDC
Gabriel Jarowski, EVP, Customer Success & Customer Care, DocPlanner.com
See the details
14:30
Main stage
The CS Ops advantage: Designing for retention, efficiency & scale
Nina Pokropińsk, Client Success Ops & Product Director, Mercer
See the details
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | Proving the ROI: Is AI investment actually paying off?
Giso van der Heide, Sr Outcome Engineering Manager CS Strategy and Operations, Siemens
See the details
16:15
Main stage
Leveraging product data as an upsell generator
See the details
16:45
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
May 29
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
See the details
09:15
Main stage
Human-first at scale: How AI clears the path for deeper customer relationships
Kostadin Lilov, Head of Customer Success, Lokalise
See the details
09:45
Main stage
Fireside chat | Shifting mindsets and leading through change: Navigating CS teams through transformation
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Thierry Samson, Senior Client Success Director, Bazaarvoice
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Interactive roundtable discussions
Elvis Bottega, Head of Customer Success, Palo Alto Networks
See the details
11:15
Main stage
Make value visible: The missing link between CS activity and renewal success
Nuria Llauradó, Head of Customer Success, EMEA South, RELEX Solutions
See the details
11:45
Main stage
Built around the user: Embedding customer needs into the product and engineering roadmap
See the details
12:15
Exhibition & networking
Lunch
See the details
13:15
Main stage
Panel| The commercial CSM: Operationalising CS as a growth function
Charles Flond, Senior Director, Customer Success (TAM & CEM), Wiz
Priscila Santos, Head of Customer Success, Flash
Cathleen Doorenbosch, VP, Customer Success, Booksy
See the details
14:00
Main stage
Elevating customer success: Driving value realisation with executive engagement & EBRs
Imro Budhoo, Vice President, Customer Success Global VIP, Basware
See the details
14:30
Main stage
From red flags to retention: Evaluating & mitigating customer risk
See the details
15:00
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
See the details

Early bird tickets

on sale now

Acquire the frameworks, metrics, and influence strategies to:

- Own revenue outcomes you don't fully control. Drive NRR and expansion even when Product, Sales, and Marketing don't report to you.

- Deploy AI that scales without losing trust. Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.

- Prove strategic value in commercial terms. Translate CS impact into language executives care about so you earn influence, budget, and headcount

Amsterdam
May 28 & 29, 2026

Save €300

Useful links

Contact us

Privacy

made with Acara

Join the conversation