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Event starts in:
279

days :

9

: hours :

5

minutes

20

until Early Bird rates end

May 12 & 13, 2026
Amsterdam

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2025 agenda

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What's on
May 12
May 13
May 12
May 12
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Scaled customer success: A GoCardless case study
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09:45
Main stage
Who comes first? Managing client's vs organisation's competing priorities
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
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11:15
Main stage
The customer lifecycle: How sales and CS collaborate to maximize customer value
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11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
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14:15
Main stage
From red flags to retention: Evaluating & mitigating customer risk
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14:45
Main stage
Lean onboarding: How to scale startup customer success processes efficiently
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Leveraging product data as an upsell generator
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16:15
Main stage
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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May 13
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Creating a high-impact customer success structure
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09:45
Main stage
Shared visions, shared success: The power of vision alignment
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
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11:15
Main stage
Maximizing value: Supporting customers through budget constraints
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11:45
Main stage
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Creating tangible results: Value realisation frameworks in action
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14:00
Main stage
Panel: Customer enablement uncovered - Strategies for increasing adoption
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14:45
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Learn new impactful CS tactics to implement into your strategy.

- Leverage the latest trends like AI & automation to amplify reach.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Amsterdam
May 12 - 13, 2026

Save €300

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