days :
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minutes
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View the
agenda
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Watch the summit OnDemand
We've assembled some seriously big CS brains to reveal their best practices, challenges, and experiences with one mission in mind: enabling you to reach your full customer success potential.
Catch up with every session from the summit, now available OnDemand.
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Get tickets for next years summit
We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:
- Implement impactful CS tactics into your strategy.
- Leverage the latest industry trends & emerging tech to amplify reach.
- Meet mentors & build a local network within our global community.
- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.
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