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Event starts in:
61

days :

16

: hours :

42

minutes

6

until early bird rates end

May 28 & 29, 2026
Postillion Hotel & Convention Centre
9 Paul van Vlissingenstraat
Amsterdam

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What's on
May 28
May 29
May 28
May 28
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
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09:15
Main stage
Rewiring change: Leading customer success transformation in an AI-accelerated world
Alex Bourg, Vice President, Customer Success, Cisco
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09:45
Main stage
Why NRR should be your North Star
Cormac Kelly, Sr Director, Customer Success, SurveyMonkey
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Panel | The Customer-first org: Aligning product, sales, CS, and marketing around shared outcomes
Galina Schneider, VP, Customer Success, Support & Growth, SplitMetrics
Cathleen Doorenbosch, VP, Customer Success, Booksy
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11:30
Main stage
Operationalizing VOC with AI: How CS earns a seat at the executive table
Ran Levy, Director, Customer Success & Sales, Fiverr
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12:00
Main stage
Interactive Workshop | The CSM skill set for 2026: What’s evolving, what’s essential?
Stijn Smet, Head of Customer Success, Whale
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13:00
Exhibition & networking
Lunch
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14:00
Main stage
Fireside chat | One team, one revenue engine: Rethinking CS and sales alignment from the top down
Rémi Martin, Sr Director of Customer Success, IDC
Gabriel Jarowski, EVP, Customer Success & Customer Care, DocPlanner.com
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14:30
Main stage
The CS Ops advantage: Designing for retention, efficiency & scale
Nina Pokropińsk, Customer Success Ops & Product Director, Sr. Principal, Mercer
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15:00
Exhibition & networking
Coffee break
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15:30
Main stage
Panel | Proving the ROI: Is AI investment actually paying off?
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16:15
Main stage
Leveraging product data as an upsell generator
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16:45
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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May 29
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
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09:15
Main stage
Human-first at scale: How AI clears the path for deeper customer relationships
Kostadin Lilov, Head of Customer Success, Lokalise
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09:45
Main stage
Fireside chat | Shifting mindsets and leading through change: Navigating CS teams through transformation
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Thierry Samson, Senior Client Success Director, Bazaarvoice
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Interactive roundtable discussions
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11:15
Main stage
Built around the user: Embedding customer needs into the product and engineering roadmap
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11:45
Main stage
How to improve renewal outcomes by standardizing value realization
Nuria Llauradó, Head of Customer Success, EMEA South, RELEX Solutions
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12:15
Exhibition & networking
Lunch
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13:15
Main stage
Panel| The commercial CSM: Operationalizing CS as a growth function
Charles Flond, Senior Director, Customer Success (TAM & CEM), Wiz
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14:00
Main stage
Elevating customer success: Driving value realization with executive engagement & EBRs
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14:30
Main stage
From red flags to retention: Evaluating & mitigating customer risk
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15:00
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
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Early bird tickets

on sale now

We’re bringing together top CS leaders for two days of focused collaboration and practical learning designed to help you:

- Identify gaps in CS your strategy and unlock new ways to tackle your biggest challenges.

-Apply AI and automation in real CS workflows to scale with global impact.

- Exchange candid insights with industry peers and leave with a network of CS connections that'll last beyond the summit.

Amsterdam
May 28 & 29, 2026

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