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Watch OnDemand

May 13 & 14, 2025
Postillion Hotel & Convention Centre
9 Paul van Vlissingenstraat
Amsterdam

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What's on
May 13
May 14
May 13
May 13
09:00
Main stage
Chairperson opening remarks
Stijn Smet, Head of Customer Success, Whale
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09:15
Main stage
Scaled customer success: A GoCardless case study
Nicola Pellatt, Head of Customer Success, GoCardless
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09:45
Main stage
Who comes first? Managing client's vs organisation's competing priorities
Konstantinos Georgakis, Head of Account Delivery Management, Microsoft
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
Julien Le Terrien, Chief Customer Officer, Mobilexpense
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11:15
Main stage
The customer lifecycle: How sales and CS collaborate to maximize customer value
Guido Van der Linden, Head of Customer Success, LinkedIn
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11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
Jaikumar Ramakrishnan, Vice President, Customer Success, KnowBe4
Elodie O'Rourke, Global Customer Success Director, Financial Times
Meryem Khazzan, Senior Customer Success Area Lead, Salesforce
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14:15
Main stage
From red flags to retention: Evaluating & mitigating customer risk
Jamie Ryan, Head of Customer Success, Atlassian
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14:45
Main stage
Lean onboarding: How to scale startup customer success processes efficiently
Emina Hodzic Mulalic, Senior Director, Customer Success, Culture Amp
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Leveraging product data as an upsell generator
Stijn Smet, Head of Customer Success, Whale
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16:15
Main stage
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
Margriet Paagman, Director Customer Success, Contentstack
Dhia Hayouni, Manager of Customer Success, Hivebrite
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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May 14
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Creating a high-impact customer success structure
Eran Korish, Former Director, Customer Success, Aqua Security
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09:45
Main stage
Shared visions, shared success: The power of vision alignment
Bram Voogel, Customer Success Director, Mendix
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
Tamir Dotan, Customer Success, Delivery Director, Backbase
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11:15
Main stage
Maximizing value: Supporting customers through budget constraints
Sabina Cramer, SVP Account Management, Class
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11:45
Main stage
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Creating tangible results: Value realisation frameworks in action
Onur Namli, Global Director of Customer Success, IFS
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14:00
Main stage
Panel: Customer enablement uncovered - Strategies for increasing adoption
Tanja Bloch, Director of Customer Success, Trimble
Steven Van Muijden, Director Customer Success & Renewals, Nutanix
Melina Chatah, Director of Customer Success, SoSafe
Charon Duermeijer, Regional Director Customer Success, Elsevier
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14:45
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Learn new impactful CS tactics to implement into your strategy.

- Leverage the latest trends like AI & automation to amplify reach.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Amsterdam
May 13 - 14, 2025

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