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Event starts in:
283

days :

9

: hours :

46

minutes

49

until early bird ticket sale ends

May 27 & 28, 2027
Amsterdam

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2026 agenda

Your pass will also give you access to four co-located summits. View their agendas here.

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What's on
May 28
May 29
May 28
May 28
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
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09:15
Main stage
Rebuilding customer success for AI-era business models
Madhuri Narayana K, Sr Director, Global Customer Success, Chargebee
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09:45
Main stage
Elevating customer success: Driving value realisation with executive engagement & EBRs
Imro Budhoo, Vice President, Customer Success Global VIP, Basware
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10:15
Main stage
The CS Ops advantage: Designing for retention, efficiency & scale
Nina Pokropińska, Client Success Ops & Product Director, Mercer
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Panel | The Customer-first org: Unifying KPIs with product, sales and marketing to align outcomes
Galina Schneider, VP, Customer Success, Support & Growth, SplitMetrics
Elvis Bottega, Head of Customer Success, Palo Alto Networks
Madhuri Narayana K, Sr Director, Global Customer Success, Chargebee
Aarzoo Sidhu, Head of Customer Experience, Scarlet
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12:00
Main stage
Interactive roundtable discussions
Elvis Bottega, Head of Customer Success, Palo Alto Networks
Kate Keller, CSM, Storyblok
Matt Waren, Head of Solutions Engineering, EMEA, Rocketlane
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12:45
Exhibition & networking
Lunch
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14:00
Main stage
Bridging the insight gap: Building an AI agent to scale real-time VoC
Ran Levy, Director, Customer Success & Sales, Fiverr
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14:30
Main stage
Panel| The commercial CSM: Operationalising CS as a growth function
Charles Flond, Senior Director, Customer Success (TAM & CEM), Wiz
Cathleen Doorenbosch, VP, Customer Success, Booksy
Madeleine Rowe, Director of Customer Success, Bynder
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Fireside chat | One team, one revenue engine: Rethinking CS and sales alignment from the top down
Rémi Martin, Sr Director of Customer Success, IDC
Gabriel Jarowski, EVP, Customer Success & Customer Care, DocPlanner.com
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16:15
Main stage
Success starts at the top: The importance of leadership and culture in driving CS
Tamir Dotan, Customer Success, Delivery Director, Backbase
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16:45
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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May 29
09:00
Main stage
Chairperson opening remarks
Melina Chatah, Director of Customer Success, SoSafe
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09:15
Main stage
Rewiring change: Leading customer success transformation in an AI-accelerated world
Alex Bourg, Vice President, Customer Success, Cisco
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09:45
Main stage
Fireside chat | Shifting mindsets and leading through change: Navigating CS teams through transformation
Dominque Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism
Thierry Samson, Senior Client Success Director, Bazaarvoice
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
The four customer success archetypes: Discover your leadership style, strengths and strategic edge
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11:30
Main stage
Panel | Proving the ROI: Is AI investment actually paying off?
Giso van der Heide, Sr Outcome Engineering Manager CS Strategy and Operations, Siemens
Raluca Mazdrag, Senior Director, Customer Success - North America, Oracle
Sandra Bienaymé, Head of Customer Success, Dexter Energy
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12:15
Exhibition & networking
Lunch
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13:15
Main stage
Interactive roundtable discussions
Orla Magil, Enterprise CSM, TryHackMe
Sergio Cerbone, Senior Customer Success Manager, Palo Alto Networks
Elvis Bottega, Head of Customer Success, Palo Alto Networks
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14:00
Main stage
From relationships to revenue: How proactive value creation fuels growth
Nuria Llauradó, Head of Customer Success, EMEA South, RELEX Solutions
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14:30
Main stage
Chairperson closing remarks
Melina Chatah, Director of Customer Success, SoSafe
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