Why
attend?
Step back from the day-to-day and immerse yourself in the trends, tools, and strategies that will level-up your CS team and drive meaningful career growth.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Scaled Customer Success: A GoCardless Case Study
Nicola Pellatt, Heat of Customer Success at GoCardless
Success starts at the top: The importance of leadership and culture in driving CS
Tamir Dotan, Customer Success Delivery Director at Backbase
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
Get ahead of emerging CS trends and learn how leading teams are actively reshaping customer experience.
Trade perspectives and form lasting relationships within our global CS community.
Strengthen your ability to demonstrate strategic CS impact to leadership and take the next step in your career with confindence.
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what's working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Share challenges and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
60% of CS leaders report that attending in-person conferences directly contributed to their career advancement.*
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
200+
Attendees
80%
Senior management
125+
Companies
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.