Why attend?
Inspiring content created and delivered by pioneering customer success champions.
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
*Source: Customer Success Salary Survey 2023
Spark new ideas
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
Testimonials
See for yourself what past attendees have to say about their experience.
Learn
We unite influential CS practitioners to share their insights, challenges and strategies to increase retention, renewals and more.
Discover
Explore the solutions CS thought leaders are using to facilitate business growth in fast-moving markets.
Interact
Make your next hire, find your mentor, get practical advice. Become part of the community.
Secure your approval with these benefits
We've even done the legwork for you - just fill in the blanks in this 'convince your boss' letter.
Still got questions? Get in touch with Tom.
Break the cycle
Recharge, re-evaluate, and gain inspiration by networking with CS leaders and comparing strategies with your peers.
Collaborate
Engage with trailblazing CS professionals, in-person, and in a unique environment.
Spark new ideas
Drive change and generate new ideas to elevate your company and professional journey.
Agenda highlights
Gain valuable insights from leading CS experts who are shaping the industry, and return to the office with a wealth of new ideas and strategies to implement such as:
ROI of customer success: transform satisfaction into revenue growth
Data-driven customer success: unlock the power of data to drive customer engagement and retention
Scalable CS framework: build a framework that can adapt to the growing needs of your business
Elevating customer experience: create an exceptional customer journey that stands out in the market
Mastering CS metrics: measure and track key performance indicators to make data-driven decisions
Optimise and automate your CS operation using AI to drive efficiency and scalability
Uncover the secrets of efficient collaboration with sales, product and marketing
Audience insight
Audience insight.
Company revenue
Seniority level
Company size
Audience insight
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
A sneak peek into our past festivals
Co-located
Looking to improve the skills of your entire team? Bring your team to the events organised by our sister communities, all co-located with Customer Success Festival Amsterdam. Reach out to Tom for special pricing on group discounts.
Join the conversation
Discover the ultimate community for customer success at Customer Success Collective. Connect with like-minded CS enthusiasts, access state-of-the-art resources, attend world-class events, and engage in stimulating conversations.
Summit series