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Alex
Bourg
Vice President, Customer Success
Cisco
Alex Bourg is Vice President of Customer Success at Cisco, where he leads a global organization dedicated to helping customers unlock the full value of their Cisco investments. With over 25 years of experience in sales, customer success, and cybersecurity, he is recognized for his collaborative leadership style and ability to drive innovation at scale. Alex has led global initiatives that improve consistency, efficiency, and growth while keeping customer outcomes at the center. Previously, he directed Cisco’s Global Customer Success Specialists for Security Acquisitions, enabling measurable value and stronger security outcomes for customers worldwide. Before Cisco, he held senior leadership roles at Juniper Networks, Aspect Software, and Nortel Networks. Alex holds an MBA from the University of Miami and a Master of Science in Electronic Engineering from ITBA. Passionate about mentoring the next generation of technology leaders, he shares insights on the future of customer success, cybersecurity, and AI.
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28 May 2026 09:15 - 09:45
Rewiring change: Leading customer success transformation in an AI-accelerated world
In the context of acquisitions. whether integrating a newly acquired company or adapting inside one. Customer Success leaders face the dual challenge of driving alignment while protecting culture. This session explores how blending human-centered leadership with AI-enabled insight can accelerate change management, reduce friction across teams, and maintain consistent customer outcomes at scale. You’ll learn practical approaches for guiding teams through uncertainty while keeping the customer experience steady and measurable.