Brian
Laborde
Customer Success Director
Salesforce
Brian is an active digital player and has over 15 years of international experience (EMEA and APAC), with expertise in digital transformation, retail and franchise. He is an expert in customer success strategy in SaaS.
16 May 2024 13:30 - 14:15
Panel: The ROI of customer success - translating satisfaction into revenue
In today's competitive landscape, retaining customers is just as crucial as acquiring new ones. This session will explore how you can translate a satisfied customer base into increased revenue streams, reduced churn rates, and enhanced brand loyalty. By examining real-world case studies and data-driven insights, attendees will gain a comprehensive understanding of the direct correlation between customer satisfaction initiatives and a company's bottom line. Moreover, the panel will provide actionable strategies and best practices for organizations to optimize their customer success programs, ensuring sustainable growth and profitability in the long run. Join us to discover the transformative power of prioritizing customer success and unlocking its potential as a revenue-generating powerhouse.