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Charles
Flond
Senior Director, Customer Success (TAM & CEM)
Wiz
In the past decade, Charles has helped several fast growing international companies to establish and accelerate business accross EMEA & APAC. An engineer by training with expertise around big data, cybersecurity & cloud, he also had strong business acumen and was responsible for maintaining & growing multi-millions revenue in a number of his positions. Charles is a natural leader and has had the pleasure to manage multiple teams, with different backgrounds and distributed across the world. Customer Success is the sweet spot where he can make use of all his strengths in order to drive successful product adoption, retention & expansion. Charles has a proven track record around building & contributing to build customer success programs from scratch, both for high touch & low touch/at-scale models.
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29 May 2026 13:15 - 14:00
Panel| The commercial CSM: Operationalising CS as a growth function
Customer Success is increasingly expected to drive revenue but what does that actually look like in practice for CSMs? In this panel, leaders share how they’re enabling CSMs to confidently own renewal and expansion motions without turning them into quota-carrying sales reps. From account planning and pipeline visibility to compensation alignment and tooling, you’ll hear how organisations are building the skills, structure, and guardrails needed for CS to contribute meaningfully to growth. Expect a tactical discussion on training, commercial confidence, and where to draw the line between Customer Success and Sales so CS can drive revenue without losing its customer-first foundation.