Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Charon
Duermeijer
Regional Director Customer Success
Elsevier
Charon Duermeijer is currently the Regional Director of Customer Success EMEA at Elsevier. In this capacity, she leads an international team of 30 customer success managers, aligning customer objectives with business goals to create a unified, data-driven, and customer-centric approach. Over the past 20+ years, she has held various externally focused management positions for Elsevier, within publishing, sales and academic & government relations.
Button
14 May 2025 14:30 - 15:15
Panel: Customer enablement uncovered - Strategies for increasing adoption
In this panel discussion, industry experts will uncover the key strategies and best practices for driving customer adoption and ensuring long-term success. From onboarding and training to proactive support and engagement, we’ll explore how to effectively empower customers to fully leverage your product or service. Panelists will share insights on overcoming common challenges, aligning customer goals with product usage, and building a culture of continuous learning. Attendees will walk away with actionable takeaways to boost adoption, enhance customer experience, and deliver greater value to customers.