Chris
Jones
Global Director, Customer Success
Enboarder
Chris has worked in the customer success field for the last 10 years. He has experience building Customer Success teams at well-established companies, as well as focusing on building Customer Success teams in companies moving from start-up to scale-up. Chris is very passionate about sharing best practices and providing guidance to those exploring a career in customer success, finding that this mix of career experience provides a broad range of insight.
17 May 2024 11:15 - 11:45
Customer education: Establishing solid learning systems to ease onboarding
This presentation delves into the critical role of customer education in facilitating seamless onboarding processes. By examining the importance of establishing robust learning systems, we explore how businesses can optimize the initial customer experience. In this keynote, you will learn about the benefits of investing in comprehensive educational resources, and gain insights into practical strategies for enhancing user understanding and engagement. Join us as we uncover the keys to successful onboarding through the establishment of solid learning systems.