As the Sr Director, Customer Success at SurveyMonkey, Cormac is responsible for the strategy and execution of their international post-sale organization. His mission is to unify Support and Success to deliver a frictionless experience that protects and grows our global revenue base. His core focus includes: - Commercial Ownership: Directly leading global renewals and expansion strategies to drive Net Revenue Retention (NRR). - Global Scale: Orchestrating AI-driven operations to provide high-touch service at a global scale. - Strategic Growth: Moving beyond problem-solving to build deep partnerships that uncover new value for our customers. - Operational Excellence: Fostering a high-accountability, data-informed culture across diverse international teams. Cormac believes that a world-class customer experience is not just a service: it is a competitive advantage and a growth engine.