SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Get your ticket

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Dominque
Duquennoy
Head of Customer Success EMEA
SS&C Blue Prism
Passionate about the Future of Work and how technology is helping to shape it, Dominque started his career in contact centres and consulting before moving to the software industry. He sees the strategic role of Customer Success in software organizations evolving, and how this changes the way we're creating and developing trusted advisor relationships with our customers.
Button
29 May 2026 09:45 - 10:15
Fireside chat | Shifting mindsets and leading through change: Navigating CS teams through transformation
Dominique and Thierry share how they lead Customer Success teams through organizational change, from mindset shifts and role clarity to new tooling and cross-functional expectations. The conversation will focus on practical communication tactics, coaching frameworks, and leadership behaviors that build resilience and keep teams energized through transformation.