Elena
Cocco
Director of Customer Success
SafetyCulture
Elena is currently the Director of Customer Success of SafetyCulture, a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day.
16 May 2024 13:30 - 14:15
Panel: The ROI of customer success - translating satisfaction into revenue
In today's competitive landscape, retaining customers is just as crucial as acquiring new ones. This session will explore how you can translate a satisfied customer base into increased revenue streams, reduced churn rates, and enhanced brand loyalty. By examining real-world case studies and data-driven insights, attendees will gain a comprehensive understanding of the direct correlation between customer satisfaction initiatives and a company's bottom line. Moreover, the panel will provide actionable strategies and best practices for organizations to optimize their customer success programs, ensuring sustainable growth and profitability in the long run. Join us to discover the transformative power of prioritizing customer success and unlocking its potential as a revenue-generating powerhouse.