Elvis
Bottega
Head of Customer Success
Palo Alto Networks
Elvis is a senior manager with 20 years of experience in emerging technologies across various sectors and international markets. He currently manages the EMEA customer success organisation for prisma access solutions at Palo Alto Networks. He started his career in 2005 as a telecommunications researcher and spent the following 15 years in technical pre-sales roles at Cisco. Elvis transitioned to IoT solutions in 2014, becoming the technical leader and manager of the IoT unit within his department. Since 2021, Elvis has been focusing on security and customer success. He is based in the Netherlands with his family and enjoys scuba diving and playing sports, currently training for a half-marathon.
16 May 2024 13:30 - 14:15
Panel: The ROI of customer success - translating satisfaction into revenue
In today's competitive landscape, retaining customers is just as crucial as acquiring new ones. This session will explore how you can translate a satisfied customer base into increased revenue streams, reduced churn rates, and enhanced brand loyalty. By examining real-world case studies and data-driven insights, attendees will gain a comprehensive understanding of the direct correlation between customer satisfaction initiatives and a company's bottom line. Moreover, the panel will provide actionable strategies and best practices for organizations to optimize their customer success programs, ensuring sustainable growth and profitability in the long run. Join us to discover the transformative power of prioritizing customer success and unlocking its potential as a revenue-generating powerhouse.