Name: Emina Hodzic Mulalic | Customer Success Summit | Amsterdam
Start: 2025-05-12T22:00:00.000Z
End: 2025-05-13T22:00:00.000Z
Location: Postillion Hotel & Convention Centre

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Emina

Hodzic Mulalic

Senior Director, Customer Success

Culture Amp

Emina is a seasoned leader with over 10 years of experience driving customer, team and business success. She's skilled in scaling teams, bringing startup products to market, and building robust customer success programs from the ground up. Notably, Emina brings a unique perspective, having held a Chief People Officer role prior to her current focus on customer success in HR tech. She leverages her experience to build high-performing customer success programs that drive results. Currently, Emina leads a global team focused on people analytics, activation, adoption, and delivering tangible business value for all customers within the HR tech space.

13 May 2025 14:45 - 15:15

Lean onboarding: How to scale startup customer success processes efficiently

Efficient onboarding is critical for startups aiming to drive customer success while scaling rapidly. This presentation delves into the principles of lean onboarding—streamlined processes that deliver value quickly and set the foundation for long-term success. We’ll explore strategies for simplifying workflows, leveraging automation, and balancing personalization with scalability. Real-world examples and best practices will demonstrate how startups can minimize onboarding friction, reduce time-to-value, and improve customer retention without overburdening resources. Join us to discover how lean onboarding can empower your customer success team to scale effectively while maintaining exceptional customer experiences.