Eric
Djibedjian
Regional Vice President, Customer Success
Salesforce
Eric has a huge expertise in digital customer experience and over 17 years of experience in management consulting (from vision & value to strategy to business transformation). As the Regional Vice President, Eric is leading the charge on Salesforce’s core book of business in France, with a large team of senior success managers focused on driving digital transformation, adoption and business value for all customers.
16 May 2024 13:30 - 14:15
Panel: The ROI of customer success - translating satisfaction into revenue
In today's competitive landscape, retaining customers is just as crucial as acquiring new ones. This session will explore how you can translate a satisfied customer base into increased revenue streams, reduced churn rates, and enhanced brand loyalty. By examining real-world case studies and data-driven insights, attendees will gain a comprehensive understanding of the direct correlation between customer satisfaction initiatives and a company's bottom line. Moreover, the panel will provide actionable strategies and best practices for organizations to optimize their customer success programs, ensuring sustainable growth and profitability in the long run. Join us to discover the transformative power of prioritizing customer success and unlocking its potential as a revenue-generating powerhouse.