In this fireside chat, Gabriel Jarowski (EVP, Customer Success & Customer Care at DocPlanner) and Rémi Martin (Sr Director of Customer Success at IDC) unpack what real CS–Sales alignment looks like beyond “better handoffs.” They’ll explore how shared incentives, integrated forecasting, and collaborative customer planning turn two traditionally separate functions into a single revenue engine focused on retention and expansion. You’ll hear the leadership decisions, operating changes, and cultural shifts required to break down silos from the top down and how this alignment translates into stronger customer outcomes and more predictable revenue growth.