Understanding customer risk is critical not only for preventing churn but also for building long-term value. This presentation explores how to identify early warning signs, or red flags, of customer dissatisfaction or disengagement, and how to respond proactively. Jamie will cover key risk indicators, practical evaluation methods, and proven strategies to mitigate risk and enhance customer retention. Whether you're in customer success, sales, or product, you'll walk away with actionable insights to strengthen your customer relationships and drive growth.