SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Julien
Le Terrien
Chief Customer Officer
Mobilexpense
With 24 years of experience in the IT industry and a solid technical foundation, Julien has spent half of his career as a manager across various organizations. Currently responsible for all aspects of post-sales operations, heading the Customer Success department at Mobilexpense. Julien has led the organization’s transformation from a Professional Services model to a broad and comprehensive Customer Success strategy. He takes a hands-on approach to building teams and driving growth, focusing on harmonizing talent, processes, and strategy to deliver meaningful impact. Julien firmly believes that employee engagement and human success are at the core of any thriving organization. Empowering individuals to realize their full potential is, in his view, the ultimate formula for achieving excellence.
13 May 2025 10:45 - 11:15
Talent, growth, and leadership: CCO’s insights for structuring and leading high-impact CS teams
What does it take to structure and lead a high-impact customer success team? This presentation offers practical insights from a Chief Customer Officer to help emerging CS leaders build, scale, and empower their teams for maximum impact. We’ll explore strategies for attracting and retaining top talent, fostering a culture of growth and innovation, and aligning team performance with organizational goals. Attendees will gain actionable frameworks and leadership tips to navigate the challenges of scaling teams while maintaining exceptional customer outcomes. Unlock the keys to effective leadership and team design from a seasoned CCO’s perspective, and take your CS career to the next level.