Kaldia
Douag
Director of Customer Success
IBM
Kaldia is a results-driven, self-motivated and resourceful customer success leader. She has strong international experience within the information technology and services industry. She drives client satisfaction and success by being highly concerned and involved in the team's well-being and engagement.
16 May 2024 16:15 - 17:00
Panel discussion: Customer-centric collaboration - uniting sales, product, and marketing for success
Silos are the enemy of success. This session showcases strategies and best practices for fostering collaboration between CS, sales, product, and marketing teams. Attendees will discover how aligning these critical functions around customer needs can drive growth, enhance customer satisfaction, and foster innovation. Whether you're a team leader seeking to bridge departmental divides or an individual contributor looking to enhance collaboration, this presentation offers a roadmap for success in today's competitive marketplace.