Madeleine is Director of Customer Success at Bynder, the leading cloud based, AI-powered Digital Asset Management (DAM) platform that helps global brands manage and distribute creative content at scale. At Bynder, she is part of the leadership team within the Customer organisation, supporting a global customer base of more than 4,000 organisations. She has played a key role in evolving the Customer Success function as the company grew from a high growth startup into a mature SaaS platform. Her leadership focuses on driving customer value, enabling long-term partnerships, and building scalable programs that support sustainable growth. With more than 15 years of experience across the technology and SaaS industries, Madeleine has worked in international markets including Sydney, London, and Amsterdam. She brings a global perspective to growth leadership, developing high-performing teams and driving innovation and transformation in high-growth environments. She is passionate about how strategic customer success programs enable companies to scale through hypergrowth while delivering measurable business impact and long-term ROI.