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Madhuri
Narayana K
Sr Director, Global Customer Success
Chargebee
Madhuri Narayana K is the Senior Director of Global Customer Success at Chargebee, where she leads cross-functional teams and initiatives to deliver impactful solutions in FinTech, Revenue Operations, and Revenue Growth for customers across the globe. With a background in software development, data analytics, business strategy, and a passion for customer-centric problem-solving, she has played a pivotal role in scaling Chargebee’s customer success and consulting functions globally. Her expertise lies in driving revenue growth and long-term value for both customers and the business through innovative frameworks, strategic thinking, and creative, out-of-the-box solutions.
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28 May 2026 11:15 - 12:00
Panel | The Customer-first org: Unifying KPIs with product, sales and marketing to align outcomes
This panel digs into what it really takes to build a customer-first organisation, one where Product, Sales, CS, and Marketing operate as a single system rather than competing kingdoms. Speakers will share how they’ve built tight feedback loops between teams, unified KPIs around customer value, removed handoff friction across the lifecycle, and created genuine shared accountability for outcome, not just activity. If you’re tired of “alignment” being a talking point rather than an operating reality, this session will offer practical examples of how leaders turned cross-functional intent into measurable customer impact.