In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Each discussion topic will be led by an expert speaker, who will facilitate and guide the conversation to ensure maximum impact. Discussion topics: 1. Customer experience 2. Relationships at the core: A guide to customer trust and retention 3. Success by design: Structuring effective customer plans 4. Strategies for building and nurturing a customer value-driven culture 5. High touch to low-touch transformation