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Meryem
Khazzan
Senior Customer Success Area Lead
Salesforce
Meryem Khazzan is a polyglot account management professional, currently covering the Premier customers portfolio for the Nordics and Benelux markets at Salesforce. During her 16-year experience in customer service and support within leading Tech Editors such as Microsoft and Salesforce, she covered a variety of roles including Technical Account Management, Portfolio Management, People and Program management for the Salesforce Graduate Program and CSM for strategic European customers.
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13 May 2025 13:30 - 14:15
Panel: Tech meets human-touch - Scaling customer success with AI and automation
What's the biggest challenge in your CS function? For a lot of organisations, it's doing more with less. As your company grows, balancing personalised service with scalability becomes increasingly challenging. This panel discussion explores how automation and technology can empower CS teams to streamline workflows, enhance efficiency, and maintain a human touch. Industry experts will share insights on implementing scalable solutions, optimising processes, and leveraging tools to deliver exceptional customer experiences at scale. Join us to learn practical strategies for harnessing technology to drive impactful and sustainable customer success operations.