Nina is an Executive MBA graduate with 20 years of experience across commercial and operations roles within a US-based, technology-driven global consulting firm. She has scaled marketing operations for a $180M product line with a focus on quality, consistency, and measurable impact. Throughout her career, Nina has built strong foundations for operational excellence by reinforcing strategy with metrics, business processes, best practices, budgeting, and reporting. A consistent driver of client satisfaction and process optimization, she brings sound decision-making and sustained business development through both revenue growth and cost efficiency. A strong believer in Lean as an organizational culture rather than a training exercise, she has a proven track record of building highly effective global teams that deliver best-in-class specialized support. Nina currently serves as Customer Success Ops & Product Director, Sr. Principal at Mercer.