29 May 2026 11:15 - 11:45
Make value visible: The missing link between CS activity and renewal success
In this case study, Nuria Llauradó, Head of Customer Success EMEA South at RELEX Solutions, shares how her team built standardised value realisation processes that transformed renewal conversations.
By instrumenting the right data, creating clear executive reporting, and aligning stakeholders around measurable outcomes, RELEX moved from anecdotal success stories to undeniable proof of ROI.
Nuria will also discuss the internal change required to make this stick in a large enterprise environment, including overcoming resistance and embedding value tracking into everyday CS workflows. Expect practical lessons you can apply to strengthen your own renewal strategy.