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Nuria
Llauradó
Head of Customer Success, EMEA South
RELEX Solutions
Nuria Llauradó is Head of Customer Success for the EMEA South region at RELEX Solutions, where she leads strategic client engagement and helps organisations unlock value across complex retail and manufacturing environments. With a background in engineering and international business, she combines analytical thinking with a global perspective to drive operational excellence and build strong, long-term partnerships. Prior to her current role, Nuria developed her career in international business environments, with experience based in both London and Barcelona. Working closely with global teams across supply chain and customer collaboration functions, she built a strong foundation in navigating complex organisations and delivering value across diverse markets. She holds advanced degrees and is passionate about combining analytical thinking, cultural awareness, and relationship-driven leadership.
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29 May 2026 11:15 - 11:45
Make value visible: The missing link between CS activity and renewal success
In this case study, Nuria Llauradó, Head of Customer Success EMEA South at RELEX Solutions, shares how her team built standardised value realisation processes that transformed renewal conversations. By instrumenting the right data, creating clear executive reporting, and aligning stakeholders around measurable outcomes, RELEX moved from anecdotal success stories to undeniable proof of ROI. Nuria will also discuss the internal change required to make this stick in a large enterprise environment, including overcoming resistance and embedding value tracking into everyday CS workflows. Expect practical lessons you can apply to strengthen your own renewal strategy.