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Nuria
Llauradó
Head of Customer Success, EMEA South
RELEX Solutions
Nuria Llauradó is Head of Customer Success for the EMEA South region at RELEX Solutions, where she leads strategic client engagement and drives customer value across diverse retail and supply chain environments. With a background in engineering and international business, she blends analytical rigor with a global perspective to help organizations optimise operations and deepen customer partnerships. Prior to her current role, Nuria gained cross-industry experience in supply chain and customer collaboration at Henkel and other multinational teams, equipping her with a strong foundation in both technical and customer-focused leadership. She holds advanced degrees and brings a passion for problem-solving, cultural fluency, and building trust-based relationships across markets.
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29 May 2026 11:15 - 11:45
Make value visible: The missing link between CS activity and renewal success
In this case study, Nuria Llauradó, Head of Customer Success EMEA South at RELEX Solutions, shares how her team built standardised value realisation processes that transformed renewal conversations. By instrumenting the right data, creating clear executive reporting, and aligning stakeholders around measurable outcomes, RELEX moved from anecdotal success stories to undeniable proof of ROI. Nuria will also discuss the internal change required to make this stick in a large enterprise environment, including overcoming resistance and embedding value tracking into everyday CS workflows. Expect practical lessons you can apply to strengthen your own renewal strategy.