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Nuria
Llauradó
Head of Customer Success, EMEA South
RELEX Solutions
Nuria Llauradó is Head of Customer Success for the EMEA South region at RELEX Solutions, where she leads strategic client engagement and helps organisations unlock value across complex retail and manufacturing environments. With a background in engineering and international business, she combines analytical thinking with a global perspective to drive operational excellence and build strong, long-term partnerships. Prior to her current role, Nuria developed her career in international business environments, with experience based in both London and Barcelona. Working closely with global teams across supply chain and customer collaboration functions, she built a strong foundation in navigating complex organisations and delivering value across diverse markets. She holds advanced degrees and is passionate about combining analytical thinking, cultural awareness, and relationship-driven leadership.
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29 May 2026 11:15 - 11:45
From relationships to revenue: How proactive value creation fuels growth
In this case study, Nuria Llauradó, Head of Customer Success EMEA South at RELEX Solutions, shares how her team puts value creation at the forefront of their practice. This session will explore how customer success can be positioned as a revenue-driving function by deeply understanding your customers’ business priorities and challenges. By focusing on proactive value creation and meaningful business conversations, customer success teams can uncover opportunities, generate measurable impact, and ultimately unlock new revenue through stronger customer partnerships.