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Nuria
Llauradó
Head of Customer Success, EMEA South
RELEX Solutions
Nuria Llauradó is Head of Customer Success for the EMEA South region at RELEX Solutions, where she leads strategic client engagement and drives customer value across diverse retail and supply chain environments. With a background in engineering and international business, she blends analytical rigor with a global perspective to help organizations optimise operations and deepen customer partnerships. Prior to her current role, Nuria gained cross-industry experience in supply chain and customer collaboration at Henkel and other multinational teams, equipping her with a strong foundation in both technical and customer-focused leadership. She holds advanced degrees and brings a passion for problem-solving, cultural fluency, and building trust-based relationships across markets.
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29 May 2026 11:45 - 12:15
How to improve renewal outcomes by standardizing value realization
This case study explores how RELEX built standardized value realization processes to prove ROI, drive stakeholder alignment, and strengthen renewal conversations. Nuria shares lessons on data instrumentation, executive reporting, and overcoming internal resistance in large enterprises.