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Onur
Namli
Global Director of Customer Success
IFS
As the Global Director Customer Success, Onur plays a pivotal role in driving customer success and ensuring the highest quality delivery of their products and services for construction & engineering, and retail industries. Serving as the go-to person for CSMs within the industries, Onur represents success leadership and takes on key responsibilities to enhance customer satisfaction and drive business growth.
14 May 2025 13:30 - 14:00
Creating tangible results: Value realisation frameworks in action
In Customer Success, delivering measurable value is essential for driving long-term growth and retention. This presentation explores how to implement effective value realization frameworks that turn customer investments into tangible outcomes. We’ll dive into practical strategies for aligning customer goals with business objectives, tracking key performance indicators, and demonstrating the ROI of customer success efforts. Attendees will gain insights into how to put value realization frameworks into action, ensuring that both customers and organizations see clear, quantifiable results from their partnerships.