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Ran
Levy
Director, Customer Success & Sales
Fiverr
Ran is a strategic leader with a passion for building and nurturing successful internal and external relationships. He specializes in developing and executing go-to-market initiatives that enhance customer retention and drive client satisfaction. His approach is deeply rooted in data-driven decision-making and analytical thinking. Ran leverages insights from qualitative research and analytics to create tailored success frameworks. He is also experienced in using AI tools to streamline operations and empower teams, ensuring we meet diverse client needs efficiently and effectively. Ran drives a culture of innovation and collaboration, ensuring every effort contributes to sustainable and smart growth.
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28 May 2026 10:15 - 10:45
Bridging the insight gap: Building an AI agent to scale real-time VoC
In this session, Ran will share Fiverr’s current initiative to close the gap of manual feedback collection. He will walk through how his team is designing and deploying an internal AI agent to capture, structure, and analyse insights from calls and emails in real-time. This is a look at the architecture of a modern VoC strategy, moving from anecdotal feedback to grounded data, shifting the CS business role.