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Ran
Levy
Director, Customer Success & Sales
Fiverr
Ran is a strategic leader with a passion for building and nurturing successful internal and external relationships. He specializes in developing and executing go-to-market initiatives that enhance customer retention and drive client satisfaction. His approach is deeply rooted in data-driven decision-making and analytical thinking. Ran leverages insights from qualitative research and analytics to create tailored success frameworks. He is also experienced in using AI tools to streamline operations and empower teams, ensuring we meet diverse client needs efficiently and effectively. Ran drives a culture of innovation and collaboration, ensuring every effort contributes to sustainable and smart growth.
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28 May 2026 11:30 - 12:00
Operationalizing VOC with AI: How CS earns a seat at the executive table
Ran walks through Fiverr’s journey to positioning Customer Success as the executive authority on Voice of Customer data. He’ll share how the team uses AI to automate insight capture, surface leading indicators, and translate customer signals into decisions that product and leadership actually act on. This is a tactical look at CS influence, powered by data rather than noise.