28 May 2026 11:30 - 12:00
Operationalizing VOC with AI: How CS earns a seat at the executive table
Ran walks through Fiverrās journey to positioning Customer Success as the executive authority on Voice of Customer data. Heāll share how the team uses AI to automate insight capture, surface leading indicators, and translate customer signals into decisions that product and leadership actually act on. This is a tactical look at CS influence, powered by data rather than noise.