Name: Rémi Martin | Customer Success Summit | Amsterdam
Start: 2026-05-27T22:00:00.000Z
End: 2026-05-28T22:00:00.000Z
Location: Postillion Hotel & Convention Centre

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Rémi

Martin

Sr Director of Customer Success

IDC

Rémi Martin is a Sr Director of Customer Success based in Prague, helping SaaS and market research companies drive retention, expansion, and scalable customer journeys globally. Over the past years, he has led enterprise teams, grown ARR from millions to tens of millions, and partnered closely with Sales to turn customer value into predictable revenue.

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28 May 2026 14:00 - 14:30

Fireside chat | One team, one revenue engine: Rethinking CS and sales alignment from the top down

Gabriel and Remi unpack what real CS–Sales alignment looks like beyond “better handoffs.” They’ll explore shared incentives, integrated forecasting, and collaborative customer strategy, plus the leadership moves that break down silos and turn both functions into a unified revenue engine.