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Rose
Blackie
Head of Customer Success
ICIS
As the Head of Customer Success and Customer Service at ICIS, Rose helps clients use data to make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities.
13 May 2025 16:15 - 17:00
Panel discussion: Sales and customer success - Alignment and the evolution of CS into revenue-generation
The lines between sales and customer success are blurring as organisations increasingly look to CS teams as key drivers of revenue growth. This panel discussion brings together industry leaders to explore the evolving relationship between sales and customer success, and how alignment between these functions can unlock new growth opportunities. Topics will include fostering collaboration, integrating revenue-focused strategies into CS playbooks, and leveraging customer success to drive upsells, renewals, and expansions. Attendees will gain insights into the challenges and benefits of aligning these teams and actionable ideas for transforming CS into a revenue-generating powerhouse. Join us for a dynamic discussion on the future of sales-CS collaboration and its impact on business growth.