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Sabina
Cramer
SVP Account Management
Class
Sabina Cramer is the SVP Account Management at Class Technologies and part of the executive team. Leading the renewals, implementation and training organisation, helping customers utilise the full value and innovation of the Class Technologie products. Sabina has been in the EdTech space since 2002 holding various roles from sales, customer success, operations, finance to leadership and is passionate about education helping companies provide tools and applications to make education available and inclusive for everyone. Sabina resides in the Netherlands with her husband, 2 children and their dog.
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14 May 2025 11:15 - 11:45
Maximizing value: Supporting customers through budget constraints
In times of budget constraints, delivering exceptional customer success requires a strategic, value-driven approach. This presentation will explore best practices for supporting customers when resources are limited, focusing on maximising value, strengthening relationships, and driving retention. We’ll discuss practical strategies such as optimising product adoption, offering flexible engagement models, and leveraging data to showcase ROI. Attendees will gain actionable insights on how to be a trusted advisor, ensuring customers achieve their goals despite financial challenges.