Sara
Arecco
Head of Customer Success
Antavo
Sara is Head of Customer Success at Antavo, a loyalty management platform. She has been voted one of the most creative CS Leaders for 2024 by Everafter. As a firm believer in innovation as a driver to achieve better results, Sara couldn't do anything else but Customer Success. Helping her clients succeed by enhancing their use of the platform and brainstorming about new marketing strategies is her passion. This, together with having built a team of strong, motivated professionals who strive to improve Customer Experience and client outcomes is what drives Sara forward.
16 May 2024 11:45 - 12:30
Networking roundtable discussions
In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Each discussion topic will be led by an expert speaker, who will facilitate and guide the conversation to ensure maximum impact. Discussion topics: 1. Customer experience 2. Relationships at the core: A guide to customer trust and retention 3. Success by design: Structuring effective customer plans 4. Strategies for building and nurturing a customer value-driven culture 5. High touch to low-touch transformation