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Sergio
Cerbone
Senior Customer Success Manager
Palo Alto Networks
Sergio holds and MBA and is currently Senior Customer Success Manager at Palo Alto Network. His international background involves experience in the United States and he is currently based in Italy, his country of origin. He specializes in strategic adoption, customer references, serving as a trusted advisor to enterprise clients with a strong passion for building long-lasting, successful partnerships.
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29 May 2026 10:45 - 11:15
Interactive roundtable discussions
Join a small, expert-hosted discussion focused on the challenge or opportunity most relevant to you. Share your perspective, compare notes with peers facing similar realities, and gain practical feedback you can apply immediately. Multiple discussions run concurrently, so you can choose the table that best matches your priorities and take part in a focused, high-value exchange. Discussion topics: • Scaling your start-up CS function with CMMI-style maturity principles • AI in CS: Upskilling and working alongside AI tools • Sustainability in CS: Embedding impact-driven practices into your team • Strategies for driving long-term enterprise-level customer engagement & adoption (Sergio) • Demonstrating measurable financial returns on CS investment when Sales and Product are often prioritised (Elvis)