Customer success teams have a unique opportunity to turn product usage insights into powerful upsell opportunities. This presentation explores how to harness product data to identify expansion potential, personalize recommendations, and drive revenue growth. We’ll cover strategies for analyzing key usage metrics, spotting trends that signal upsell readiness, and creating data-backed playbooks for effective customer engagement. Attendees will learn how to transform product data into actionable insights that empower CS teams to deliver value while achieving upsell goals. Discover how product data can be your customer success team’s secret weapon for driving growth and deepening customer relationships.

Our chairperson opens the day with a few ice breakers and sets the tone for the summit.