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Stijn
Smet
Head of Customer Success
Whale
Stino is the Head of Customer Success at Whale and holds the esteemed title of being one of the top 100 Strategists in Customer Success, as recognized by SuccessHacker in 2023. As the host of the @Your First... podcast, Stino proudly wears the badge of the biggest cheerleader and aims to inspire and mentor those in the industry. His mission, apart from one day gracing the cast of The Real Housewives Show, is to revolutionize the customer success landscape and uplift his fellow customer success rockstars as well as the industry.
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28 May 2026 12:00 - 13:00
Interactive Workshop | The CSM skill set for 2026: What’s evolving, what’s essential?
This hands-on workshop explores the skill stack modern CSMs need to thrive over the next 24 months, from data literacy and commercial awareness to AI-augmented productivity and customer change management. Stino will guide participants through exercises, frameworks, and peer discussions to help them identify gaps, upskill priorities, and develop a career-proof toolkit for the future of CS.