Customer Success is evolving. It is no longer about a strong kickoff or a great onboarding moment. It is about sustaining continuous, provable value long after the deal is signed. As companies move toward subscription and consumption-based models, renewal conversations are no longer won on relationships alone. Buyers need numbers, benchmarks, and outcomes they can confidently replicate within their organisations. In this interactive workshop, Stino will show how leading Customer Success teams turn value into something customers actually remember and reuse. You will learn how to: - Design clear, actionable ROI pillars using a simple one page scorecard - Apply the Habit to Value loop so customers consistently realise outcomes, not just activity - Translate outcomes into renewal ready ROI stories that resonate with executives - Use a lightweight AI playbook with human first prompts and data as the starting point to scale CS without losing personalisation - Align Sales, Customer Success, and leadership around a shared value narrative that supports renewals and expansion Participants will map their own value pillars, identify where proof points live across the customer lifecycle, and turn them into repeatable signposts for executive business reviews and renewal conversations. Walk away with a practical framework to immediately apply in renewals, customer storytelling, and strategic planning.