Effective leadership and a strong organizational culture are the cornerstones of a thriving customer success function. This presentation delves into how visionary leadership and a customer-centric culture drive engagement, retention, and growth. We’ll explore the role of CS leaders in setting strategic direction, fostering cross-functional alignment, and cultivating a team environment that prioritizes customer value. Attendees will leave with actionable strategies for embedding CS into the organizational ethos, empowering teams, and leading by example to create a culture of success from the top down.