Thierry’s worked on advisory programs at forrester research, from the rise of dotcom to the digital social groundswell (2000-2012). Ever since, he’s been putting theory to practice with Bazaarvoice, by conducting voice of customer programs for brands and retailers, from the boom of online product reviews to today's surge of visual content. This authentic consumer-generated content travels across websites and apps, search engines and social networks, providing shoppers with the needed social proof when discovering products and services. Thierry consults with eCom, digital marketing and business technology leaders who aspire to build customer-centric brands, steer revenue performance and develop responsive organisations, in the age of the customer.