Name: Thijs Oderkerk | Customer Success Summit | Amsterdam
Start: 2025-05-12T22:00:00.000Z
End: 2025-05-13T22:00:00.000Z
Location: Postillion Hotel & Convention Centre

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Thijs

Oderkerk

Head of Customer Success

Qualtrics

Thijs is currently Head of Customer Success Benelux & Nordics at Qualtrics, the experience management platform that the world’s best brands use to deliver exceptional customer experiences and build high-performing teams. Before that, he worked as Manager Strategy at Accenture.

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13 May 2025 14:15 - 14:45

Qualtrics' journey to focus on product usage and maturity as key CS Success Metrics

At Qualtrics, Thijs and his team has listened to their customers and employees to change their GTM strategy and embarked on a Customer Success journey to look at maturity and usage as key focus areas. Deepdive on why Qualtrics CS moved in this direction - and learn how Qualtrics CS is using the maturity framework to drive maturity and usage for its install base customers.