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June 25, 2026
Austin Marriott South
4415 South Interstate 35 Frontage Road
Austin

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Full 2026 agenda coming soon.

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What's on
June 25
June 25
June 25
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
The end of linear CS growth: Scaling with AI acceleration
Heather Brown, Chief Customer Officer, LastPass
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09:45
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
David Karp, SVP, Customer Success, Billtrust
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Renewals under pressure: Navigating growth when budgets shrink
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11:45
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel | From cost enter to revenue driver: Demonstrating CS ROI to the c-suite
Kendra Fox, Vice President of Customer Success, Orion Health
Josh Rodrigues, Vice President of Customer Success, Alvaria
Nicole Pennington, Vice President of Customer Success, Mavvrik
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14:45
Main stage
From vendor to strategic partner: Evolving CS to impact-based outcomes
Jeff Rusignuolo, Executive Vice President of Customer Success, Meltwater
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel | The executive guide to AI-powered customer success
Philippe Mesritz, Chief Customer Officer, The Access Group
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
Amber Monroe, Senior Vice President of Customer Experience, Paradigm Senior Services
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16:30
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, CoStar Group
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17:00
Main stage
Chairperson closing remarks
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Cut through the AI hype to choose the key tools to deliver real customer impact.

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

Austin
June 25, 2026

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