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June 25, 2026
Austin Marriott South
4415 South Interstate 35 Frontage Road
Austin

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Full 2026 agenda coming soon.

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What's on
June 25
June 25
June 25
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
The end of linear CS growth: Scaling with AI acceleration
Heather Brown, Chief Customer Officer, LastPass
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09:45
Main stage
CS 2.0: Will customer success run out of Claude/ChatGPT?
Alok Shukla, Founder & CEO, FunnelStory
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10:15
Main stage
Your CSMs are doing the wrong work: Redefining the role for 2026
David Karp, SVP, Customer Success, Billtrust
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
How B2B success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
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11:45
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel | From cost center to revenue driver: Demonstrating CS ROI to the c-suite
Kendra Fox, Vice President of Customer Success, Orion Health
Josh Rodriguez, Vice President of Customer Success, Alvaria
Nicole Pennington, Vice President of Customer Success, Mavvrik
Justin McDonnell, Vice President of Customer Experience, Luminator Technology Group
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14:15
Main stage
Hook's story: What we learned by transforming our own culture with AI
Firaas Rashid, CEO and Founder, Hook
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14:45
Main stage
From vendor to strategic partner: Evolving CS to impact-based outcomes
Jeff Rusignuolo, Executive Vice President of Customer Success, Meltwater
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel | The executive guide to AI-powered customer success
Philippe Mesritz, Chief Customer Officer, The Access Group
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
Amber Monroe, Senior Vice President of Customer Experience, Paradigm Senior Services
Becky Staker, Vice President of Customer Experience, Actian
Lukas Alexander, VP, Customer Success, ChurnZero
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16:30
Main stage
Operating customer success like a business: Metrics that drive decisions
Ganesh Raghu, Vice President of Customer Success, CoStar Group
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Cut through the AI hype to choose the key tools to deliver real customer impact.

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

Austin
June 25, 2026

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