Why
attend?
Join fellow CCOs and shape the future of your field through an impactful day of learning, networking, and innovation sharing - level up your customer function with an invite to the summit.
Hear why past
attendees love our summits...
Watch previous
event highlights...
From insight to action- Driving customer-centric decisions in the digital age
Julio Franco, Chief Customer Officer, Zappi
The steps and gaps in the journey from customer success to customer centricity
Heidi Rhodes, Global Head of Customer Success, Meta
Aligning org-wide initiatives through CS operations
Roger Mendez, Global Lead, Customer Success Operations & Strategy, Cisco
What our
attendees say...
What you’ll get
out of the summit
Shape a customer-led strategy that strengthens value realization and drives measurable growth at scale.
Collaborate with top customer leaders and discover how they scale teams effectively and create tighter alignment across CS, sales, and account management.
Learn how leading CCOs choose and deploy technology that boosts retention, accelerates upsell, and enhances customer satisfaction to power real business momentum.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Take advantage of this rare opportunity to build lasting connections within your community of C-suite customer leader peers.
Pave the way for growth
Share ideas, solve challenging problems, and trade perspectives with fellow C-suite leaders to strategise for future, sustainable growth.
Agenda
at a glance
Surface value at every stage of the customer journey; drive deeper adoption, accelerate expansion, and strengthen long-term account growth.
Value realization
Product Marketing Manager
Build an AI-first customer operation with automated intelligence, agentic systems, and predictive workflows that scale precision, speed, and customer value.
AI-first operating models
Product Marketing Manager
Influence at the highest levels and unite cross-functional leaders for improved collaboration, increased operational efficiency, and accelerated customer-driven growth.
Stakeholder engagement
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Design onboarding and lifecycle programs that surface value fast. Reduce early-stage drop-off, reinforce long-term engagement, and protect recurring revenue.
Crush churn
Product Marketing Manager
Lead a world-class customer org filled with high-performing individuals to unlock transformational growth and drive increased revenue.
Strategies to scale
Product Marketing Manager
Our Stats
15+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
We're a friendly bunch - get in touch if you have any questions.