Amber Monroe is the Senior Vice President of Customer Experience at Paradigm, where she leads a multi-functional organization spanning account management, customer support, enterprise partnerships, and provider coaching. She is responsible for driving customer retention, expansion, and operational excellence across a rapidly scaling national client base in the home care industry. With deep expertise in revenue cycle management and third-party payer strategy, Amber has been instrumental in transforming how home care agencies grow and sustain their businesses through VA and Medicaid programs. She is known for building high-performing teams, implementing data-driven customer strategies, and designing systems that align customer experience with measurable business outcomes. Amber is particularly passionate about the role of AI and technology in reshaping customer experience. Her work focuses on leveraging data, automation, and emerging tools to improve visibility, drive proactive engagement, and scale personalized support in complex service environments.