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Becky
Staker
Vice President of Customer Experience
Actian
Becky is a Customer Success executive dedicated to improving customer experience (CX), driving measurable impact, and delivering meaningful outcomes. Her career spans customer success, sales, and marketing, where she has built and led CX functions across SaaS, technology, and professional services organizations. She specializes in scaling customer success teams, enhancing service delivery, and identifying the moments that matter most to elevate customer value. Becky has held leadership roles including Customer Success Leader at Actian, Civitas, and MVPIndex; Senior Client Partner in Professional Services at Publicis Sapient; and Marketing and Go-to-Market leader at Deloitte and EY. Currently serving as Vice President of Customer Experience at Actian, she leads global CX strategy, technical implementation, user research, and analytics across the Americas, EMEA, and APAC. She also oversees the Executive Customer Advisory Board program, ensuring strong alignment between customer needs and business strategy.
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25 June 2026 15:45 - 16:30
Panel | The executive guide to AI-powered customer success
How can customer success leaders leverage AI to anticipate customer needs, prevent churn, and deliver proactive, high-value engagement? This panel explores the cutting edge of AI in CS, from AI agents and co-pilots that assist CSMs to predictive analytics that surface risk and expansion opportunities before they happen. Executives will hear how to operationalize AI for smarter decision-making, elevate team performance, and create measurable business impact. We will discuss: - Implementing AI agents and co-pilots to augment CSMs without replacing them - Using predictive analytics to forecast churn, identify expansion opportunities, and guide interventions - Translating AI insights into actionable strategies for retention, growth, and customer satisfaction - Overcoming challenges in adoption, data quality, and change management See how top CS leaders are turning advanced AI into a practical, day-to-day tool for delivering value, building stronger customer relationships, and making smarter business decisions.