Chris Pridemore is Vice President of Customer Success at Tripleseat, a leading event management and CRM platform for restaurants, hotels, and unique venues. Over eight years, he has built and scaled a customer success organization serving nearly 20,000 venues worldwide. Leading a team of 30+ Customer Success Managers and Support Agents, Chris drives retention, adoption, and satisfaction, achieving a 90% CSAT. A champion of data-driven programs and cross-functional collaboration, he aligns Sales, Product, Learning, and Marketing to deliver an exceptional customer journey. Previously in hospitality sales managing multimillion-dollar event portfolios, Chris brings a hospitality-first mindset to SaaS, advocating for technology that empowers teams and elevates customer experiences.