De'Edra S. Williams is the Chief Customer Officer for the Customer Success Revenue Frontier. As a Customer Success Leader, De’Edra is responsible for helping customers achieve their desired business outcomes and ensures that companies maximize revenue growth. Previously, she was the Chief Customer Officer for an AI company, Senior Vice President (SVP) for CompTIA, Vice President of Customer Success for Arturo.ai, Customer Success Executive for SAP Ariba, Customer Success Director for Salesforce. Ms. Williams holds an MBA from the University of Texas – Dallas. She received her undergraduate degree from Texas Woman's University. Ms. Williams is one of EverAfter’s 2026 Creative Customer Success Leaders and SuccessHACKER’s Top 25 Customer Success Influencers for 2025. A Revenue Architecture Ambassador and a Force & Friction Podcast speaker. A Women in Customer Success Power Up mentor and Women of Customer Success Podcast speaker.