Josh serves as Vice President of Customer Success and Support, where he leads a global team of more than 150 employees. He is responsible for driving strategies that deliver exceptional customer experiences across both relational and technical support touchpoints, integrating these functions to create a seamless, end-to-end customer journey. He is deeply committed to aligning go-to-market efforts with a customer-first philosophy, partnering closely with sales, marketing, and product teams to promote retention, growth, and operational excellence. Through data-driven initiatives, Josh has strengthened the organization’s ability to generate meaningful customer insights, enabling more informed and strategic decision-making that enhances service delivery and engagement. Josh focuses on optimizing internal processes across customer success and technical support, refining systems such as incident and change management to reduce disruptions and maximize value. He aims to build scalable frameworks that empower teams to succeed, fostering a culture rooted in accountability, continuous learning, and innovation.