Justin is a results-driven executive currently serving as Vice President of Customer Experience at Luminator Technology Group. He leads a unified organization spanning Customer Care, Field Service, Technical Support, Training, and Project Management, delivering a cohesive and data-driven customer experience across the business. Justin’s career has spanned more than 20 years in service operations. He began as a technician in the U.S. Navy and progressed through nearly every role in the aftermarket service world, from turning wrenches as a Field Service Technician to leading national teams as a Regional Manager, Director, and now Vice President. This hands-on foundation shapes his leadership approach and deep understanding of how service organizations operate at every level. Today, Justin focuses on driving operational excellence by aligning cross-functional teams, improving service margins, and leveraging technology and data to streamline operations. Under his leadership, we brought service functions together into a high-performing, customer-focused organization that delivers measurable business impact. He is passionate about building strong teams, developing future leaders, and transforming complex operational challenges into scalable processes. His leadership style emphasizes transparency, accountability, and execution, so every customer interaction shows a commitment to performance, continuous improvement, and long-term value.